Business Analyst

Set Sail Venture

Hong Kong

Full time

$35-40k (monthly)

Mar 3

This job is no longer accepting applications.

About Us

Set Sail A.I.

https://chatbot.com.hk/

Our company is a leading bot maker in Hong Kong. As we are entering an unprecedented age in which every business will adopt a digital workforce at an exponential rate, our company offers an artificial intelligence platform for brands to manage various social media channels.

We are one of the 29 global providers who have early access to the Instagram Platform APIs, and we are building a new product for e-Commerce brands to engage with the customers more effectively on Instagram.

About the job

We are looking for a business analyst who is passionate about working with our clients to solve their business problems with vir-tual assistant technology similar to Apple’s Siri or Amazon’s Alexa.

This role demands meticulous attention to detail, outstanding communication skills, and outside of the box thinking, always with the end user in mind.

You will assist in writing user stories, conversational flow, testing materials, and help our product lead in product delivery and pro-ject management. The role will work with our clients closely, where you will be required to analyze user behavior and suggest continuous improvements to our virtual assistants. It will also in-volve troubleshooting and researching problems, evaluating the feasibility of product features and making them happen.

Responsibilities

• Work with developers and clients to develop the user story and conversational flow of the virtual assistants

• Assist in planning, management and coordination of the pro-jects

• Assist in product development, including define functionality priorities, develop product specification for development after internal discussion, timeline control, progress follow through, prototype testing and user-testing

• Engage with business users and developers to ensuring the business objectives being met

• Attend industry conferences on behalf of the company

• Organize marketing and thought leadership events both online and offline

Requirements

• Curious about latest technologies and are motivated by real world application of virtual assistant technology similar to Siri or Alexa

• Passionate about building new products and continuously making them better based on user’s feedbacks

• Detail-oriented and eager to work with complex business work-flows

• Self-starter who can work independently and learn with the team

• Able to communicate well in English and Cantonese, Mandarin a plus

• 1-2 years of work experience in project management

Nice to Have

Skills that would be a plus.

  • Experience with client servicing for enterprise software solution


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Set Sail Venture

Most Trusted Chatbot Maker In Hong Kong.

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