Customer Service Associate

MEX Fintech Limited

Hong Kong Island, Hong Kong

Full time

Dec 18

This job is no longer accepting applications.

Jobs Description:

· To handle customer inquiries and service request through emails live chat, and phone calls.

· Resolve product or service problems by clarifying the customer's complaint;

· Selecting and explaining the best solution to solve the problem;

· Keep records of customer interactions, process customer accounts, transfer to relevant departments.

·  Other duties assigned by manager


·   Diploma or above holder

·   1 year of relevant customer service experience

·   Excellent communication and interpersonal skills

·   Strong phone contact handling skills and active listening

·   Professional fluency in English and Chinese (Cantonese and/or Mandarin)

·   Must be available to work rotating night / overnight shift

·   Fresh graduated is welcome

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