Customer Support


Hong Kong Remote

Part time

Dec 17

This job is no longer accepting applications.


  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Suggest solutions when a product malfunctions
  • Gather insights back to other teammates
  • Deliver onboarding sessions with new customers


  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good command in written and spoken English and Cantonese
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